How can we help you ?
Find the most frequently asked questions here.
When will the request reach me?
Depending on the shipping company chosen and the responsible in charge of delivery , we provide a group of shipping responsible based in major cities, it usually takes 1 to 3 days for the order to be confirmed.
Is there a delivery outside the country?
At present, the shipping companies with which we work, deliver only in the country and in some cities specified in the delivery page.
You can apply for a delivery outside the country to the store team via WhatsApp by providing information on product weight and pricing for international freight forwarders who are not currently registered in the store.
If I have a product with a manufacturing defect?
You must read the return policy to know the conditions of return and exchange, in case of a defect on the product, it was agreed to return, the shipping value of the company is calculated, and the freight returned to the customer. As for the value of the product, it is not calculated for the customer according to the return policy.
I want to order large quantities. Is there a discount?
The store offers a delivery service for orders of large quantities and there is a discount ranging between 10-20% on certain products. You can contact us directly via the contact page and inquire about the quantities.
Why should I make an account?
A: Making an account is optional, but highly recommended. This information is private, and stays on file for your use. It allows you to keep track of your orders and makes check out faster and easier each time you shop.
Q: When will my order ship?
A: Orders take 24-72 hours to process. Orders will ship after our standard processing period. If an order is placed over the weekend or on a holiday, please expect a delay, as orders are not processed on weekends and national holidays.
Q: Which items are final sale?
A: ALL items with our red 'SALE' icon are final sale. Final sale items have a no return, no exchange policy. Store policy is strictly enforced for such items.